Privacy Policy

Last Updated: 1 September 2024

Introduction

fjord-quest is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or booking our services, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us with any questions.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address)
• Booking preferences and tour selections
• Accessibility requirements and dietary preferences
• Communications you send to us
• Payment information (processed securely by our payment provider)

We also automatically collect certain technical information when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device information and screen resolution

How We Use Your Information

We use the information we collect to:

• Process and fulfil your tour bookings
• Communicate with you about your reservations
• Respond to your enquiries and provide customer support
• Improve our website and services
• Send relevant information about tours you may be interested in (with your consent)
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil your booking and provide our services
• Legitimate interests: Operating and improving our business whilst protecting your rights
• Consent: Where you have explicitly agreed to receive marketing communications
• Legal compliance: Where required by applicable laws and regulations

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Heritage sites and venues involved in your booked tour
• Payment processors to complete transactions securely
• Professional advisers and legal authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically:

• Booking records: 7 years for accounting and legal purposes
• Marketing preferences: Until you withdraw consent
• Website analytics: 26 months

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data in certain circumstances
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, secure server infrastructure, and restricted access protocols.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website.

Contact Us

For questions about this Privacy Policy or our data practices, please contact:

fjord-quest
47 Heritage Lane
London, WC2R 1LA
United Kingdom

Email: [email protected]